Follow up Release #2

Fixed: 1 Click Login glitch was due to reverse compatibility issue. Please logout/login and 1 Click should work just fine. Thanks for all your help!

Release followup

Fixed: Unaccepted Packing Key if you had “remember me” on from before yesterday’s upgrade. Has been fixed and reset.

Switching from Euro to US Dollars

Before I forget: Happy Mother’s Day! That said – today’s update has nothing to do with moms [smile].  We’re switching package pricing from Euro to US Dollars, made some interface tweaks, redesigned the website and did some heavy duty back-end overhauling.

Dollars & Cents

Here’s an interesting stat. On any given month, between 75% and 80% of purchases come from the U S of A. Over in the help center we also get an overwhelming number of requests for pricing in Dollars.

We had considered maintaining separate price lists for different currencies, however the conversion rate is never quite perfect – tell the truth, would YOU want to buy something that costs $12.666666? Or pay a higher, rounded-up price? Not me!

As of now, our premium pricing has been fixed to the US Dollar. We’ll deal with the uneven fractions conversions so that you don’t have to.

Passpack is a European company so your invoice will “officially”  indicate the price converted into Euro based on the current conversion rate supplied by Paypal. For your accounting convenience, the USD price you paid will be noted as well.

You can download a copy of your invoices from within your Passpack account under Account > Billing & Invoices.

Free Trials & Money Back Guarantee

You no longer have to test Passpack with a free account only. You can now sign up for a 15 day free trial directly into any one of our premium accounts. No credit card needed to sign up for a trial. We’ve also extended the money back guarantee to 30 days. In total, that’s 45 days to change your mind. We’re pretty sure you won’t!

Website Redesign

We did a pretty major overhaul of the website – contents and design. You’ll definitely want to check out the new Who’s It For pages. These are great for when you’d like to suggest Passpack to someone – just point them to the page that best suits them, and you’ll have a lot less “why this is so cool” explaining to do [smile].

Website: Who Section

Also, the link to your Passpack Sign In screen is in the upper left corner of every page. However, by bookmarking you can save yourself a click.

Fixes and Tweaks

  • Streamlined the password suggestions in the entry window. It’s now located directly under the password field when it’s unscrambled.
  • Your password history in the entry window used to be available only via a keyboard shortcut. We’ve now added a link just below the scrambled password field.
  • Moved the Go button in your entry window to make space for a longer Link field, and to match the icon in the password list.
  • Trick: click and hold for a half-second (slow-click?) any name in your password list and you’ll be able to edit it inline without having to open the entry window.
  • We’ve removed the time limitations on archived secure messages. They won’t disappear unless you delete them yourself.
  • The auto-save will now wait two seconds before kicking in. Why? It’s less intrusive when you do a lot of small, quick changes. And for those with an great reflexes, you may also be able to hit “undo all” before the saving kicks in if you realize you’ve made a mistake.

Perhaps the most important part of this release is the invisible stuff.

As always, let us know if you stumble across any issues.

On-screen Keyboard For Keylogger Protection

With today’s release, we’ve added “fighting off keyloggers” to the list of ways Passpack protects you and your passwords.

Virtual Keyboard

Pros & Cons

Just for good measure, here’s the pros and cons of javascript keyboards for fighting keyloggers.

Virtual keyboard pros:
  • Protect against keyloggers
  • Easy to type non-standard characters
  • Easy to type on a foreign computer (great for travelers)

Virtual keyboard cons:

  • Slower than actual typing
  • Won’t fool screen logging malware or shoulder surfers


To make sure the on-screen keyboard doesn’t slow down the sign in process for those who aren’t interested, we’ve loaded it into a separate library. To use the keyboards, just click the Show virtual keyboard link anywhere on the sign in or Packing Key screen.

Virtual Keyboard Icon

Once you do that, you’ll automatically see the little keyboard icons anywhere in Passpack that requires typing your password or Packing Key. Click the icon to pull up the keyboard.

The following keyboards are supported: Ukrainian, Macedonian, Pashto, Armenian Eastern e Western, Pinyin, Kazakh, Danish, Slovak, Belarusian, Serbian Cyrillic e Serbian Latin, Bulgarian Phonetic, Swedish, Romanian, Farsi (Persian), Burmese, Slovenian, Hungarian, Arabic, Italian, Spanish (Spain), Lithuanian, Russian, German, French, Polish Programmers, Turkish and Dutch.


Based on Grey Wyvern’s HTML Virtual Keyboard Interface. Thanks!

Improved Twitter 3rd Party Login Support

An update for those who use Twitter’s authentication to sign into Passpack. We’ve now upgraded to Twitter’s OAuth authentication method.

Twitter OAuth on Passpack

In the past, when signing into Passpack via Twitter, you were asked you to supply your Twitter username or email and password during sign in. That’s now changed, and you simply need to press Sign in with Twitter.

This is a required upgrade as the previous method, Basic Auth, will no longer be supported by Twitter in the fast-approaching June 2010.

Please Update Your Passpack Settings

Only under one specific circumstance you will need to change your Passpack 3rd Party Login settings.


1. You use Twitter 3rd Party Authentication
2. You previously used it with your email instead of Twitter screen name

… then please contact us for instructions on what needs to be changed.

Passpack, How Glamorous!

Glamour Italy just printed a piece on Italian tech founders, and guess who got printed in full-page, full-color splendor…

You guessed it, that’s Passpack’s very own CTO Francesco Sullo looking very suave and Magritte-esque. Notice co-founder Tara Kelly (me) is down there in the corner looking cranky for having been upstaged [wink].

And on TV…

Luckily Passpack was recently featured on news tech spot on Rai 3 as well (Italian, requires Silverlight). Good thing that time I got to do the interview… or I really would have been pouty about the big glossy Glamour shot I missed out on.

Some more news

So since we’re already horn-tooting, The Small Business Idea Generator, just featured Passpack as a “Cool Tool” and a couple of weeks ago, we spotted a raving review by super-momprenuer-blog Mothercraft.

Any other recent buzz we’ve missed? Or should we just be thanking our lucky stars that glamorous webworkers worldwide are finally waking up from their password nightmares and getting hooked on password management?

Drill Down on Related Tags

Here’s a cool new feature for you, hot of the presses: related tags. Click a tag anywhere in your password list, and you’ll see the related tags with a +

Everytime you click a tag marked with a +, Passpack will filter your list to show you only those entries that contain all the tags you’ve chosen.

This feature is available in either list or cloud view in your tags pane, or directly by clicking the a tag in your password list.

In the example, I first clicked a tag called sothis (a freelance client of mine from days gone). Not only do I get an immediate glance of all the tags that are related to sothis, but I can click on to drill down directly to the entries I’m looking for.

Just click Show all to go back to your full list of tags.

Sub-Folders vs. Related Tags

I’m an organization nut. I’ve spent endless hours in the past obsessing over how best to organize my folders in on my desktop, in my account, everywhere. Yet there always seems to be some items which refuse to sit in just one category.

Related tags are like sub-folders on steroids… just without the old fashioned directory icon. You get to organize every which way. Even those pesky I-belong-everywhere-at-once items can be tackled in a clean and simple way.

Gosh, I think I’ll start a No More Folders movement. Credit where credit is due, Delicious is the granddaddy of related tags.

Ideas for IT Workers

This is really powerful  for those of you who work with multiple clients, on multiple projects. For example,  if you tag entries with client name, project name and type of information (ex. hosting, ftp, crm, etc) then you can do any of the following searches very quickly:

  • Looking for all ftp accounts for a given client:
    Click the client-name tag, then drill down to the ftp tag.
  • Looking for hosting account login for a specific project:
    Click hosting tag, then drill down to the client-name, drill down again to the project-name.

The possibilities are really endless! Have fun, and let us know how you plan to use the related tags drill down to organize your account.

About Automatic Entry Recovery

Passpack keeps backup copies of the last successful saves for each and every entry in your account. This ensures that should an entry ever get corrupted, the system will ask you if you’d like to recover the last useful backup.

A glitch in the Internet connection during saving seems to be the only cause identified so far that will cause a corrupted entry alert.

In most cases, this automatic recovery works just fine. At worst you may loose the most recent change you were making to the entry. However, should this automatic restore fail, Passpack will alert you immediately. In the event you get one of these failed recovery alerts you should contact us. We’ll work with you to try and restore the corrupted entry manually.

Tighter Controls & False Positives

We’ve only had a couple reported cases of a failed recovery alert rearing it’s ugly head so far (one of which was a false positive) – but hey… once is enough, so we’re taking care of it.

Over the course of next week, we’ll be rolling out an improvement on the saving procedure to further counteract connection hiccups. Should you get a failed recovery alert, please don’t panic. We have tightened the controls, so there’s a chance there may be some false positives. Just contact customer support and we’ll double check for you.

Scope & Performance

For those who are interested, this is a SHA-1 checksum for server control that data arrives uncorrupted to the server. This SHA-1 checksum is applied to all data. This is not a new control, rather an extension in scope. Previously we were only checking a few key types of data (ex. tags, entries) during saving, while now this has been extended to every single bit getting sent back to the server for saving.

This may make thing run a little slower when saving large amounts of data, though we don’t expect overall performance to be impacted. If you do have a noticeable change in performance, please do the following:

  1. Connect to this website.
  2. Email results to us (PDF, save as HTML, copy/paste or screenshots).
  3. Don’t forget to include a note explaining the issues you are having.

Thank You!

Thanks to the folks who contacted support and worked with us to pinpoint the problems and get them fixed (you know you you are – thank you!).