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Service Outage 7-7-2015

Early this morning we experienced an internal connectivity issue. This affected the ability to use your Packing Keys on all servers. There were no security issues and no data was compromised.

We apologize for the delay in responding to customers here and on social media. The internal issue did not send out alerts to our operations team or customer support team and was initially localized geographically. We began working on the issue and shared the information at the earliest opportunity.

Again we apologize for the delay and we will be working on getting more timely information out to our customers going forward.

All systems are now back online.

If you have sent a request to customer service they are answering as quickly as possible.

Unscheduled Outage Update

Passpack experienced an unexpected outage during our daily backup operation early this morning, which has now been resolved. If you experienced issues with logging in and have not tried again, please do so as you should be able to login. We have been responding to the high volume of support email this morning. If users experience issues of any kind, please do contact support using the form or email to report them as customer support emails take the priority over any social media. If for any reason the support form is inaccessible, please note that a direct email may be sent to We apologize for any inconvenience you might have experienced.

Scheduled Maintenance Saturday 8PM MST

We will be upgrading our web servers to support the latest security standard, TLS 1.2, this Saturday between 8:00PM and 9:00PM MST.  We will be performing a rolling upgrade of the server software which should avoid any disruption of service, but we want to make everyone aware of the time in case there are any issues.