Early this morning we experienced an internal connectivity issue. This affected the ability to use your Packing Keys on all servers. There were no security issues and no data was compromised.
We apologize for the delay in responding to customers here and on social media. The internal issue did not send out alerts to our operations team or customer support team and was initially localized geographically. We began working on the issue and shared the information at the earliest opportunity.
Again we apologize for the delay and we will be working on getting more timely information out to our customers going forward.
All systems are now back online.
If you have sent a request to customer service they are answering as quickly as possible.