Today a new upgrade to the automatic recovery system is going up. This is an extension of the work we did in April to tighten control on handling corrupted entries.

Since the April update, our database is showing no new entries have been corrupted. While corrupted entries are rare (0.03%), we’re happy it’s become even rarer. This time we’ve buckled down on recovering shared entries.

You may experience some more alerts the next few times you log in. This is because the system is recovering entries which it had previously not been able to recover. Read more in the help center.

What Happens With Shared Entries?

We understand that you share passwords with clients and partners and have attempted to keep the recovery as silent (aka painless) for them as possible.

Technically, only the entry owner can “recover” a damaged password entry. If you have shared an entry with someone, and that someone’s copy got damaged, it will temporarily disappear from their account. The next time you login, your account will silently fix the entry on their behalf and re-share it. At that point, it’ll reappear in their account.

Your Data is Always Encrypted

Undoubtedly one of the reasons you’ve chosen Passpack is because you know our data-privacy technology is top notch. What you may not know is that all of the data in your entry – name, username, notes and even tags, not just the password – is fully encrypted. The whole shabang.

We’re proud to be able to offer you this level of data privacy, though sometimes it comes at a price. For example, if an entry can not be recovered, the system has no way of knowing which entry it is. It knows the internal ID (ex. 67.711), but not, for example, the name you gave it.

This is why the alerts will tell you how many entries need to be recovered, but not which ones those are. Passpack doesn’t know.

Are Any Entries Unrecoverable?

Alas, yes, it can happen – though really, really, really rare (0.006%). If you’ve been diligent in making your personal backups, or use Passpack Desktop, then you may still have some options open to manually recover that entry.

Which reminds us… now is as good a time as any to backup your passwords. Do it as often as you can.

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